We like to be up front about the way we do business. Here's what you need to know about doing business with us.

• If you need to change or cancel your coaching session please contact us as soon as possible.
• We won't charge for changes made to a booking up to the day before the coaching session.
• We've done the prep, made arrangements and traveled to the session, therefore, postponements or cancellations on the day of coaching will be charged at 100% of the session rate. Same for no-shows.
• You can tag someone else in your organisation who is also receiving coaching from us, to attend in your place. You'll need to take responsibility for letting all concerned know about the change.
• If the substitute person also cancels the session on the day or does not show for the session, we will charge as in above.
• Life also happens to us. We'll let you know if we need to cancel or postpone due to unforeseeable events.  We'll give you a call or email to let you know as soon as we can.