Remember lockdown? With just 2 days to prepare, many of us were suddenly working from home. New words entered our vocabulary like 'Blursday' because we had no idea what day it was and 'quaranteams' for online teams created during lockdown. We quickly learnt new skills. Like remembering to tick 'un-mute' before speaking in online meetings, or turning the camera off when still in pj's. Some of us … [Read more...]
Be a Better Communicator
Want to be a better communicator? It all starts with listening. Do you listen with the intent to understand or the intent to answer? It takes emotional fortitude to phone a government department. It’s a bit like a mission I choose to accept, a challenge to overcome, a game that I want to win. It all started with an application to the Ministry of Business, Innovation and Employment (MBIE). I … [Read more...]
Trust is like oil
Trust is the oil that reduces friction in a relationship. It is a platform for effective understanding, communication and relationships and the key element in all relationships at work, home and in our social lives. And because we’re human, trust is key in business and politics. The 2015 Edelman Trust Barometer study found that countries with higher trust levels overall also show a greater … [Read more...]