What would you do? Here's the scenario: A customer rings up and you take the call. The customer is calling to complain about a report they received from your company. They complain that the report is poorly written and contains a number of factual errors. You check the report and see that it's written by your manager. What do you do? 'Saving face' - it's a concept that we usually associate … [Read more...]
Language Matters
There's a part of me that dies inside when I hear cliches. Business ideas described as a 'gap in the market' (seriously?), managers who talk about 'going forward' (it's quite difficult to go backwards), or 'blue skies thinking' (translated = I have no idea how to solve this problem). Cliches are overused expressions which lack originality of thought and clarity of intent. I'd rather spend time … [Read more...]
The E-Learning Effect
What is e-learning? Most of us have heard of it, some may have even tried it and more and more of us are considering it an attractive option when deciding on training. E-learning by definition, is learning conducted via electronic media - typically on the Internet. With origins in distance learning, the rise in popularity of e-learning is fast accelerating. Try browsing on-line courses and you … [Read more...]
We’ve had a Great Year
On Thursday 27 November we held a summer evening function at our office to celebrate some milestones we achieved in 2014 - our recent re-brand and our renovated premises, as well as Christmas. Drinks and nibbles were shared out on the deck while we listened to live Irish music. It was a great event to celebrate 2014 and to thank you, our clients, for working and learning with us. Business … [Read more...]