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Walking the Tightrope

22 September, 2016

power vs politeness

What would you do? Here's the scenario: A customer rings up and you take the call. The customer is calling to complain about a report they received from your company. They complain that the report is poorly written and contains a number of factual errors. You check the report and see that it's written by your manager. What do you do? 'Saving face' - it's a concept that we usually associate … [Read more...]

Tagged With: building teams, communication, conflict management, difficult people, Future of Leadership, Leadership, team communication, team performance, Training

Language Matters

20 June, 2016

There's a part of me that dies inside when I hear cliches. Business ideas described as a 'gap in the market' (seriously?), managers who talk about 'going forward' (it's quite difficult to go backwards), or 'blue skies thinking' (translated = I have no idea how to solve this problem).  Cliches are overused expressions which lack originality of thought and clarity of intent. I'd rather spend time … [Read more...]

Tagged With: building teams, communication, conflict management, Employee engagement, Herrmann Whole Brain Thinking, Leadership, Leadership, organisational culture, Training

The E-Learning Effect

5 October, 2015

elearning benefits

What is e-learning? Most of us have heard of it, some may have even tried it and more and more of us are considering it an attractive option when deciding on training. E-learning by definition, is learning conducted via electronic media - typically on the Internet. With origins in distance learning, the rise in popularity of e-learning is fast accelerating. Try browsing on-line courses and you … [Read more...]

Tagged With: BDC, Business Development Company, Business trends, e-learning, training, Training

We’ve had a Great Year

9 December, 2014

On Thursday 27 November we held a summer evening function at our office to celebrate some milestones we achieved in 2014 - our recent re-brand and our renovated premises, as well as Christmas. Drinks and nibbles were shared out on the deck while we listened to live Irish music. It was a great event to celebrate 2014 and to thank you, our clients, for working and learning with us. Business … [Read more...]

Tagged With: BDC, Business Development Company, Training

Herrmann Whole Brain Thinking

How do you best communicate with those who aren’t singing from the same song sheet as you?

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