In one of the biggest ironies on the planet, we tell people "You’re so good at your job that we’re now going to give you another role (where you don’t do the stuff you’re really good at anymore). "Instead, we're going to promote you to a role where you teach others how to do your job." But here’s the catch. "Even though you may have spent years learning your trade or profession, we’re just going … [Read more...]
Team Diversity & The Power of a Question
‘Diversity in business teams’ has become a catch-cry. Whether it is gender, ethnicity, age or ability, the inference is that great teams need diversity amongst its membership. But what value does diversity bring to the team?For good teams to become great, they need to share a common vision, and ownership in the creation of goals and strategies to achieve that vision. Teams that are harmonious … [Read more...]
Don’t leave them guessing – tips for giving feedback
There’s a saying that ‘the culture of an organisation is shaped by the worst behaviour the leader is willing to tolerate'And let’s face it, most leaders would rather clean the bathroom than give constructive feedback.However, feedback, when delivered well, builds culture and performance within your team. People need to know how they’re doing and feedback gives people direction on the … [Read more...]
Keep Calm and Carry On – The Path to Building Resilience
Feelings of panic, stress and uncertainty were likely felt by many throughout New Zealand during the earthquakes on Monday. As New Zealanders, earthquake stress is something we are learning to address and understand. There are opportunities to support each other, develop strategies to cope and be prepared for the future.Some people are able to 'keep calm and carry on' in the aftermath of … [Read more...]
Walking the Tightrope
What would you do? Here's the scenario:A customer rings up and you take the call. The customer is calling to complain about a report they received from your company. They complain that the report is poorly written and contains a number of factual errors. You check the report and see that it's written by your manager. What do you do?'Saving face' - it's a concept that we usually associate … [Read more...]
'Mood based’ working areas which eliminate a designated desk and chair, an emphasis on wellness and healthy working environments, blurred boundaries between home and work are all characteristics of the future of our working environment. Gone are the days of arriving at your office desk at 8am to start work, morning tea in the staff tea room at 10am, lunch at 12 and home at 5pm. Skype conversations … [Read more...]
What makes a good team?
We're genetically wired to be part of a team - whether it's a work team, a family or a sport's team. We depend on building a team for success and happiness. So, why do we find them so difficult?The chart gives some clues. In a team of 2 people, one connection or relationship is required. For 3 people, 3 connections are required. So far, so good. But by 5 people, the connections required double … [Read more...]