In one of the biggest ironies on the planet, we tell people "You’re so good at your job that we’re now going to give you another role (where you don’t do the stuff you’re really good at anymore). "Instead, we're going to promote you to a role where you teach others how to do your job." But here’s the catch. "Even though you may have spent years learning your trade or profession, we’re just going … [Read more...]
Walking the Tightrope
What would you do? Here's the scenario:A customer rings up and you take the call. The customer is calling to complain about a report they received from your company. They complain that the report is poorly written and contains a number of factual errors. You check the report and see that it's written by your manager. What do you do?'Saving face' - it's a concept that we usually associate … [Read more...]
The Changing Nature of Leadership
We're in print! This article is published in the May 2015 issue of New Zealand Management magazine. CLICK HERE to view the article. By Julie Varney.‘Mood based’ working areas which eliminate a designated desk and chair, an emphasis on wellness and healthy working environments, blurred boundaries between home and work are all characteristics of the future of our working environment. Gone are … [Read more...]