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Be a Better Communicator

7 June, 2017

be a better communicator

Want to be a better communicator? It all starts with listening. Do you listen with the intent to understand or the intent to answer? It takes emotional fortitude to phone a government department. It’s a bit like a mission I choose to accept, a challenge to overcome, a game that I want to win. It all started with an application to the Ministry of Business, Innovation and Employment (MBIE). I … [Read more...]

Tagged With: communication, difficult people, Employee engagement, Leadership, Leadership, motivation, trust

Walking the Tightrope

22 September, 2016

power vs politeness

What would you do? Here's the scenario: A customer rings up and you take the call. The customer is calling to complain about a report they received from your company. They complain that the report is poorly written and contains a number of factual errors. You check the report and see that it's written by your manager. What do you do? 'Saving face' - it's a concept that we usually associate … [Read more...]

Tagged With: building teams, communication, conflict management, difficult people, Future of Leadership, Leadership, team communication, team performance, Training

Just How Good Are You at Your Job?

30 July, 2014

What is Job Competence?

'Staff member who is a technical expert but a relationship dunce' - was the title of the post on the Linked In site of Human Resource Institute of NZ group this week.  The problem - someone who is technically competent in their work but no-one wants to work with them. It was a subject that resonated with many people - there were a flood of responses. So what does it take to be competent in your … [Read more...]

Tagged With: competence, conflict management, difficult people, team communication

Herrmann Whole Brain Thinking

How do you best communicate with those who aren’t singing from the same song sheet as you?

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