Business Development Company

Insight, Learning, Results

  • Home
  • Who we are
  • Insight
  • Learning
    • Register for a course
  • Results
  • Our Thoughts
  • Contact Us

Performance Feedback – A Leadership Skill

25 February, 2014

Enabling Performance Feedback Opportunities

Enabling Performance Feedback Opportunities

For me it’s a privilege to be invited into an organisation, to see how they tick and to learn from their expertise. Last week I attended part of a leadership programme that we are delivering within an organisation. The programme is divided into sessions which are delivered several weeks apart so that people can practice the skills, then receive coaching and feedback between the sessions.

As part of the ‘Courageous Conversations’ module we delivered, the Human Resource Manager outlined the disciplinary process for that organisation. While I have heard the legal framework outlined many times, I was interested to note that in her description she didn’t mention the word ‘legal’ at any point in her presentation. In fact, she emphasised that the focus for their process was on being fair and just. She outlined several options as an outcome for the disciplinary process – for example training or coaching, along with more formal disciplinary procedures.

What is even more interesting is the change this organisation has experienced over time. They have moved from a situation where there was almost one disciplinary proceeding per week (it is a large organisation) several years ago, to where there are now very few disciplinary proceedings.

Enabling Performance Feedback Opportunities

So how have they done it? By enabling the leaders in their organisation with the skills to give performance feedback right there and right now. As a result, poor performance is noticed as soon as it emerges, feedback is given to the employee, along with measures to improve performance. Leaders are taught the skills and a process for giving feedback. They are equipped with the skills to manage the situation when the feedback is not well received.

The other interesting point is that these leadership skills are not just reserved for senior managers but are taught at all levels of the organisation – supervisors, team leaders and emerging leaders. Leaders receive coaching and feedback on their own performance and as such, the model is supported and reinforced at all levels in the organisation.

Other activities have supported this framework. There is clear vision, values and goals for this organisation. There is training for the various roles, along with training manuals and assessment guides.

Together, this has resulted in a change of culture from on-going disciplinary proceedings to a culture which supports and reinforces good performance and a positive workplace environment.

It is a privilege to work alongside them.

Tagged With: Leadership, Leadership, Leadership

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Categories

  • News

Tags

BDC building teams Business Development Company business strategy Business trends Business trends change coaching communication competence conflict management difficult people e-learning Employee engagement Employee engagement employee motivation Future of Leadership giving feedback Herrmann Whole Brain Thinking Herrmann Whole Brain Thinking Herrmann Whole Brain Thinking Human resource management Leadership Leadership Leadership Leadership management motivation organisational culture principles of teaching and learning Resilience Self-leadership strategic planning Strategic thinking team communication team performance training training Training trust work life balance Workplace well-being Workplace well-being Workplace well-being Workplace well-being

Our Latest News

  • Tackling the too hard basket

    The too hard basket story: You and a friend are having a picnic by the Read more →

  • Embracing Hearts and Minds

    Thinking or Feeling? Of the 4 quadrants in an HBDI profile, blue represents the analytical Read more →

  • Working from home – What did we learn?

    Remember lockdown? With just 2 days to prepare, many of us were suddenly working from Read more →

  • Contagion and ideas for staying mentally well

    In the spirit that we teach best what we most need to learn, this blog Read more →

  • Death by Meeting

    Ever leave a team meeting ready to rip your hair out? It happened to me Read more →

Situations Vacant

Get in touch

+6435456566
Business Development Company (BDC)
Wellington & Nelson,
New Zealand
Email us

Connect with us

Find us on Linked InFind us on Facebook

What we do

  • Our Courses
  • Insight
  • Results

How we do business

  • Terms and Conditions – Coaching
  • Terms and Conditions – Scheduled Courses
  • Privacy Policy

Subscribe to our mailing list

* = required field

Copyright © 2021 Business Development Company · Website design by Avoca Design