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Please click on the course that interests you to find out more including times and costs.

0800 Customer Help
Building Your Brand
Business Skills for Administrators
Coaching Club - Leading by Design
Coaching Your Staff
Creating Exceptional Service
Effective Web Marketing
Find the Time
HBDI Profile
Intellectual Property
Leading Your Staff - Building Strong Teams*
Leading Your Staff - Managing Staff Performance
Making Presentations Work
Managing Diversity in your Team
Practical Project Management
Social Media Marketing

Customer Service More Than Just a Smile

DESIGNED FOR:

Frontline managers and staff

PROGRAMME OVERVIEW:

Develops skills to give effective customer service and to enhance your reputation in the area of customer relations

SKILLS TAUGHT:

  • How to develop and apply customer service models
  • How to create a strong image of positive customer care
  • How to establish and maintain rapport with customers
  • How to identify customer behaviours
  • Learn positive communication skills


WHAT TO EXPECT:

The programme uses a combination of theory and role-playing examples to teach new skills in handling customers and developing the best customer relations strategy for your needs.


COURSE SCHEDULE:
GroupPartLocationDateTime
1 1 - Customer Service Nelson 16/04/2009 9:00a.m.
to
3:00p.m.






Location:

Nelson
Presenter

Pauline Carson
Investment

Early Bird $325.00+gst
Full rate    $370.00+gst
 
 
  

 

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PAPER REGISTRATION FORM ABOVE
All fees are listed as part of the description. We are also able to deliver courses in house, please contact us to discuss. Please check our terms and conditions before you complete your booking.

Terms and Conditions: We require a minimum of three working days notice of a cancellation to allow for a full refund.  Registrations that are cancelled with less than three working days notice will be eligible for a transfer to another course. Substitute participants will be accepted at no extra cost. Should a course fail to reach a minimum number of attendees, we reserve the right to cancel it and attendees will be advised of the cancellation and/or postponement either by phone, email or fax three working days prior to the course.